Service Technician
(#13160) - Idaho
Industry: Design and Construction
Considerable knowledge in diagnosing, practices, methods, materials, and equipment used in maintenance and repair of refrigeration systems.
Description:
BASIC FUNCTION
- The basic functions of the Service & Maintenance Technician is to provide excellent customer service to commercial customers with refrigeration troubleshooting, equipment repair and maintenance needs.
- Service & Maintenance Technicians are also considered sales technicians and are responsible for generating service sales for the company while on the repair site it you see additional service needs.
- Aid in maximizing the profitability of the company by completing service projects on time and on budget.
RESPONSIBILITIES AND DUTIES
- To perform troubleshooting, repair, and preventive maintenance on industrial food service Equipment.
- To provide service and repair refrigeration on NH3 and Freon systems.
- Perform inspections on refrigeration on NH3 and Freon systems.
- To build strong customer relationships and build knowledge and understanding of new and existing customer needs/expectations.
- Maintain service equipment, vehicles, and tools in good repair. Ensure they are clean, and in good order.
- To assist in training less skilled and experienced Technicians.
- Confer daily with the Idaho District Manager on a daily basis on progress of jobs.
- Communicate ideas and suggestions regarding improved methods and procedures, which will allow tasks to be more efficiently performed.
- Identify problems and take immediate action, if appropriate let the Idaho District Manager know of the critical issues that need his attention.
- Take control of the equipment and parts that arrives on the job site.
- Make sure all service work is on schedule. Inform the Idaho District Manager or Dispatcher regarding issues that can delay the project and provide suggestions and recommendations.
- Maintain good image for the company at all times and especially while at the job site.
- Ensure that the quality of the work is in compliance with company standards.
- Ensure the proper maintenance and security of all company assets, i.e., tools, materials, equipment, etc… while transiting to and from job sites, as well as on the job sites.
- Complete all appropriate reports and inspection forms in an accurate and timely manner.
- Ensure all checklist items are completed in a timely manner.
- Complete a final closing inspection and testing from all finished projects.
- Responsible for completing and submitting daily and weekly reports to the Idaho District Manager.
- Become thoroughly familiar with the scope of work and specs. Any and all changes from scope of work will have a completed and accurate change order completed and turned into the Service Manager.
- Provide technical support in the service and maintenance to customers.
- Check all reports, i.e., time sheets, service tickets, etc… for accuracy and completeness before it goes into the office.
- Ensure that customer complaints on your performance are quickly addressed and resolved.
- Assist in the Company’s efforts of promotion and capturing additional markets and services of interest.
- Recognize when a change of service or additional work is required on a project to meet quality specifications, and ensure the proper paperwork is completed.
- Meet with any disgruntled customer and tend to their needs and complaints as soon as possible.
- To ensure routine truck inspections are held daily before driving.
- Continually solve problems as they arise. Function as a troubleshooter, resolving all potential problem areas before they can have a negative effect on the Company.
- To make sure latest changes are updated for the job on the work order before going out on the call.
- Coordinates with the Scheduler or Expeditor for the scheduling of the work.
- To review the completed work order for accuracy before it goes into billing.
- Make sure you have the necessary parts, material, and supplies before going on a service call.
- To ensure your service truck has the correct level of inventory on a weekly basis.
- To attend meetings called by the Service and Idaho District Manager.
- Perform any other duties as assigned by the Idaho District Manager.