Service/Installation Technician

  (#9896) - South Carolina
Industry: Design and Construction

Accurately troubleshoot, diagnose, and repair maintenance issues with refrigeration systems.

Description:

BASIC FUNCTION

  • The basic function of the Service/Installation Technician is to carry out the plans, goals, objectives, and directives of the Service Manager.
  • The Technician will provide the necessary initiative to assist in completing the duties and tasks assigned in support of the Refrigeration Systems, including mechanical and electrical components. It is the Technician’s added responsibility to support and complete his/her work and manage their area of responsibility with the most efficient use of his/her time.
     

REPORTING RELATIONSHIPS

  • The Technician reports directly to and is fully accountable to, the Service Manager.
  • There are no positions reporting to the Service Technician.
     

JOB REQUIREMENTS

  • To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Listed below are representative of the knowledge, skills, and/or abilities necessary to meet the minimum job requirements.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     

EDUCATION

  • Required: High school diploma or equivalent.
  • Preferred: Trade or vocational school degree in refrigeration systems.
     

LICENSING/REGISTRATION/CERTIFICATION

  • Required: Valid Driver’s License
  • Require: EPA Universal License
     

EXPERIENCE

  • Required: Five or more years of experience as a Technician with hands-on refrigeration equipment/systems maintenance experience.
     

SKILLS, KNOWLEDGE, AND ABILITIES

  • Demonstrated ability to effectively assist in refrigeration installation projects in an efficient manner.
  • Ability to troubleshoot refrigeration systems.
  • Ability to read, analyze and interpret equipment, drawings, schematics and equipment manuals.
  • Ability to respond to common inquiries or issues from customers.
  • Ability to read, analyze, and interpret specifications, plans and technical reports.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • The mechanical abilities of this position are extremely broad; that is, the ability to safely operate tools and equipment.
  • Must be “alert” and able to quickly and appropriately respond to various maintenance related solutions on refrigeration systems.
  • Ability to effectively communicate, in English, both verbally and in writing.
     

PHYSICAL

  • The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
  • BODY POSITIONS: While performing the duties of this job, the employee is regularly required to sit, climb ladders, stand and/or walk for prolonged periods of time. He/she will also be required to talk and/or listen for prolonged periods of time, both on the telephone and/or face to face.
  • BODY MOVEMENTS: The employee must have a full range of body movements including use of hands to finger, handle, or feel objects, tools, and equipment; and the ability to bend, reach, stretch, crouch, crawl, kneel, and/or climb ladders.
  • BODY SENSES: Must have command of all five senses, sight, hearing, touch, smell and taste. Specific vision abilities required include close vision, depth perception, and the ability to adjust focus. These vision requirements in each area must be sufficient to shift in focus from plans to jobsite and depth perception.
  • STRENGTH: Must have the ability to lift 50 pounds with regularity and up to 100 pounds on occasion.
     

WORKING CONDITIONS

  • The noise level in the work environment is usually moderate, but can be higher in the outdoors and at jobsites.
  • This position will be working primarily at jobsite environments. Therefore, the employee will encounter varying temperatures. The normal auto travel hazards will apply. Travel will be in all types of weather including heavy rain and below freezing temperatures with snow conditions.
  • The employee may be exposed to working near moving parts and/or machinery at jobsites.
     

AUTHORITY

  • The Service Technician is authorized to take any reasonable action necessary to carry out the responsibilities assigned so long as such action does not deviate from established corporate policy and is consistent with sound business judgment.
     

DUTIES AND RESPONSIBILITIES

  • The duties and responsibilities of the Technician include, but are not limited to:
  • Successfully complete expectations for the day’s work efficiently.
  • Work with Service & Parts Coordinator on needed material
  • Ability to read blueprints/spec books
  • Accurately troubleshoot/diagnose and fix maintenance issues with refrigeration systems
  • Fill out Work Orders correctly
  • Forward all pertinent information to Service & Parts Coordinator in a timely fashion
  • Help supervise, coach, and train new Technicians.
  • Possess customer relations/public relations skills.
  • Comply with Company policy and work safely.
  • Ability to keep accurate time and jobsite records.
  • Ability to follow written and verbal instructions.
  • Pursue New Service Business
  • Possess broad base of service knowledge, and problem-solving skills.
  • Possess and perform proper use, knowledge and care of trade equipment
  • Participate in “on call” rotation for after-hour emergencies
  • Maintain Truck Inventory of service material
  • Assist Project Managers in bringing projects in under budgeted hours and expense.
  • Follow and adhere to all industry and Company safety policies.
  • Ensure Company trucks, tools and equipment are properly maintained.
  • Properly complete expense reports on time
  • Properly record your receipts to be used with expense vouchers
  • Properly record time and mileage reports
  • Display proper representation of Company (code of ethics/conduct/dress).
  • Study, know and understand project specs, plans, etc.
  • Process required field paper work on a daily basis
  • Perform only authorized work per work orders, plans, specs and authorized Change Orders.
  • Other duties/responsibilities that may be assigned by Service the Manager from time to time.
     

STANDARDS OF PERFORMANCE

  • The Technician shall be deemed to be performing in an acceptable manner when the following have been accomplished:
  • Technician stays within or below the established budgeted project expenses.
  • Technician meets or betters established project deadlines and schedules.
  • Customers are satisfied with Technicians performance
  • Clean, organized truck
  • Maintain a safe jobsite.
     

CONSTANTLY STRIVING FOR TOTAL CUSTOMER SATISFACTION

  • Supports the Company, and the Manager with accurate and timely information and reports.
  • All federal, state, and local safety laws and ordinances are being observed on assigned projects.
  • Technician does a sweep of the jobsite looking for new work that would benefit the customer and reporting this to their Manager.
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