Division Manager

  (#10122) - Oregon
Industry: Design and Construction

The Division Manager is responsible for managing the Construction division personnel and other company resources required in order to produce a profitable division.


The Division Manager (DM) is responsible for managing the Construction division personnel and other company resources required in order to produce a profitable division. The position is also responsible for developing, implementing and enforcing operational policies and procedures consistent with company policy. These functions are to be implemented in a manner that contributes to division profitability while also maintaining and promoting the company Mission and Core Values. The DM creates and sustains cooperative partnerships with customers, employees, project and management team members, unions, subcontractors and vendors.

Understanding that helping all company team members achieve success with their project goals will aid in achieving divisional goals. In this capacity, the DM, as a key representative of company, is expected to exemplify company values and standards in professional demeanor, actions and competence.  The DM acts as mentor and coach to subordinates, and is responsible for creating and sustaining effective, productive, and quality partnerships in a manner reflecting professionalism and commitment to customers and teamwork.  This includes externally (between company team members and customers) and internally (between all company team members regardless of division or department).

Productivity and Quality
• Actively participate in managing project profitability and success
• Attend all weekly Construction, Kickoff, 50% Job Completion and 100% Job Completion meetings
• Review the RFQ (Request for Quote) log in weekly construction meetings and ensure that customer requests are being met and workload is balanced amongst the team.
• Assign appropriate Team/Sales Representative to generate customer proposals
• Approve all sales proposals over $250,000 obtaining additional approval from COO for proposals over $500,000.
• Assign Teams to Projects as needed
• Monitor progress of projects and work in collaboration with the Construction Superintendent to resolve scheduling delays
• Monitor Project profit margin: Assess and modify projects that have margin fade
• Ensure Construction Superintendents provide Project Managers with all information needed to manage projects in a profitable manner
• Ensure all projects meet specifications and quality standards 
• Develop specific strategies by analyzing completed projects, identifying lessons learned and incorporating improvements into day-to-day operations
• Design, implement, and enforce procedures and policies:  Testing, start-up, pump-downs, tie-ins, etc., Ensure that the team completes and maintains all necessary documentation
• Ensure that a culture is maintained that values, teaches and demands safe work practices, compliance with applicable regulations and company policies

Customer Contact
• Generate sales, estimates and proposals from selected new and existing customers
• Ensure clients are satisfied with work quality and dealings with division personnel.
• Develop partnerships with customers by setting and holding division personnel accountable to keeping achievable commitment dates, understanding customers’ product, requirements and style of operating.  Coach subordinates in how to develop and sustain customer partnerships.  Make our customers’ vision/mission/goals, ours as well.
• Estimate and project manage selective projects that might backlog Sales Engineers.  Maintain strong partnerships with “selective projects” clients.

Personnel Coaching
• Define strategic goals for all division personnel that support company vision, mission and goals.
• Build a team of well qualified and trained professionals, help team members to realize their potential and understand prospective careers paths within company.
• Champion and direct continuous learning and improvement in all construction-related functions in accordance with company philosophy
• Work with Human Resources in ensuring compliance with company policy.
• Promote an internal partnership/team with other company departments and divisions assisting in breaking down the  invisible segregation barrier
• Ensure assigned employees follow and update Microsoft Project plans for their respective projects. 
• Create a positive team atmosphere by modeling and promoting teamwork, diversity, cooperation, communication, professionalism and respectful mannerisms among all company team members, and hold subordinates accountable to do the same
• Assist the Safety Coordinator in issues related to the training and safety of personnel and promoting safe standards. This includes assisting in the return of all necessary documentation
• Hold all employees accountable to compliance with applicable federal, state, city, municipality and union laws and regulations.
• Establish and sustain cooperative partnership with union.
• Hold Construction Superintendent accountable for ensuring all field employees follow established safety procedures on jobsites at all times (including safety attire, equipment use, etc.).
• Ensure all accidents and safety incidents are properly addressed and documented as required by company policy and/or regulations.  
• Ensure that all personnel comply with company practices and procedures and adhere to all regulatory standards.

• Maintain acceptable division profitability as defined in the annual budget with the COO
• Monitor labor utilization and ensure completion of projects within the labor budget.
• Closely monitor project costs and work with Construction Superintendents to immediately resolve significant variances between budgeted and actual gross margins.
• Review billings, cost to complete reports, P&L, WIP and all other divisional tracking documents
• Ensure the superintendent manages the construction personnel so as to maintain tight control over costs in the field and promptly submit time sheets, reports and paperwork.
• Collaborate with subordinates in developing specific strategies to optimize gross margin, labor productivity and quality while limiting costs and risks.
• Ensure the Superintendent and Project Managers submit all reports, documents, time sheets, etc., accurately and on time.

At this time the DM would have direct supervision of:
• Sales Engineers
• Project Engineers
• Project Managers
• Draftsmen
• Project Administrator
• Superintendent
• Purchasing/Lead Shop Assistant

The Division Manager has the authority to take any reasonable action necessary to carry out assigned essential functions/responsibilities.  It is expected that all DM actions will reflect sound ethical practices, good business judgment and consistency with company policies and procedures.  All decisions/actions should contribute to achieving company vision, mission and goals. 

The DM will address questions/reservations regarding scope of authority with the COO and the President and keep them both informed (in a timely manner) regarding key issues/decisions made within DM scope of authority.  The DM will respond quickly and in detail to any requests from the COO or President for information as to the operations, financial performance and risks of the division.  The DM will freely request comments, assistance, review and collaboration from the COO and the President, and understand the high value of maintaining transparency and wide-open communications with them.

• Knowledgeable in all aspects of refrigeration equipment installation
• Demonstrates knowledge, understanding, and practice of team dynamics, functions and role of leader in a team-based environment
• Ability to analyze problems and make sound decisions in a timely manner based on objectives, risks, implications and costs
• Excellent interpersonal skills (communication, listening, team player, cooperative, approachable)
• Ability to maintain a positive team environment.
• Ability to make difficult decisions, takes a leadership role, and earns the respect of subordinates.
• Ability to perform light engineering, have an understanding of system designs/workings/construction and able to troubleshoot a variety of systems and problems in a timely manner.
• Good management skills required (leader, conflict management, stress management, role model, motivator, team builder, problem solving, proactive approach)

• 10 years’ experience in mechanical systems installation and/or service.
• 5 years’ experience in refrigeration construction required.
• 5 years’ experience in a supervisory position required.
• Bachelor’s degree in engineering or construction or equivalent experience in related field preferred.
• All company employees who drive company owned vehicles or drive their own vehicle for company purposes must present and maintain a valid driver’s license with a clear DMV record that is insurable with our company vehicle insurance company

Open staff room with constant activity and interaction with cross-functional divisions, departments, and sections in addition to on job sites, which include exposure to seasonal weather, cooler rooms, freezer, attics, fumes, dust, etc.  

The physical demands described here are representative of those that are necessary for an employee to successfully perform the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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